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Privacy Policy1. INTRODUCTION2. SCOPE AND PURPOSE3. INFORMATION WE COLLECT4. HOW WE USE YOUR INFORMATION5. LEGAL BASIS FOR PROCESSING6. DISCLOSURE OF YOUR INFORMATION7. INTERNATIONAL DATA TRANSFERS8. DATA RETENTION9. DATA SECURITY10. YOUR RIGHTS11. COOKIES AND SIMILAR TECHNOLOGIES12. THIRD-PARTY WEBSITES13. CHANGES TO THIS PRIVACY POLICY14. CONTACT INFORMATION

Privacy Policy

Effective Date: 02/03/2025


1. INTRODUCTION

Reviva Ltd (operating as Reviva Solutions) (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access and use our website, www.revivasolutions.com (the “Website”), and any services provided by us (“Services”). By using our Website or Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your data in accordance with its terms.


2. SCOPE AND PURPOSE

This Privacy Policy applies to all users of our Website and Services, and governs the processing of personal data in compliance with the Mauritius Data Protection Act 2017 and other applicable laws. The purposes of this Privacy Policy are to:

  • Inform you about the types of personal data we collect;
  • Explain how we use and share your data;
  • Outline your rights regarding your personal data;
  • Describe the measures we take to protect your information.


3. INFORMATION WE COLLECT

3.1 Personal Data You Provide

When you interact with our Website or Services, we may collect personal data that you voluntarily provide, including but not limited to:

  • Contact Information: Your name, email address, postal address, and telephone number.
  • Account Information: Username, password, and any profile information if you register for an account.
  • Service-Related Data: Information provided when you inquire about our services, request a quote, or communicate with our support team.
  • Payment Information: Payment details (if applicable) for processing transactions, subject to secure processing by third-party payment providers.

3.2 Automatically Collected Data

When you visit our Website, we automatically collect certain information using cookies and similar technologies, including:

  • Technical Data: Your IP address, browser type, operating system, device identifiers, and other diagnostic data.
  • Usage Data: Pages visited, links clicked, time spent on pages, and other usage statistics.
  • Location Data: General location information derived from your IP address, if available.

3.3 Data from Third Parties

We may also receive personal data from trusted third-party partners, such as service providers or marketing partners, to supplement our records and enhance your user experience.


4. HOW WE USE YOUR INFORMATION

We use your personal data for various purposes, including:

4.1 To Provide and Improve Our Services

  • Service Delivery: Processing your requests, managing accounts, and providing customer support.
  • Service Enhancement: Monitoring usage and preferences to improve the quality and functionality of our Website and Services.

4.2 For Communication

  • Transactional Communications: Sending emails or messages related to your transactions, service updates, and account management.
  • Marketing and Promotions: With your consent, informing you about our new services, offers, and promotions. You may opt out of such communications at any time.

4.3 For Legal and Regulatory Compliance

  • Compliance: Ensuring compliance with applicable laws and regulations, including record keeping, dispute resolution, and responding to legal requests.
  • Security: Protecting against fraud, unauthorized access, or other unlawful activities.


5. LEGAL BASIS FOR PROCESSING

We process your personal data based on the following legal grounds under Mauritian law:

  • Consent: Where you have provided your explicit consent to process your data.
  • Contractual Necessity: To fulfill our contractual obligations with you.
  • Legal Obligation: To comply with legal requirements.
  • Legitimate Interests: Where processing is necessary for our legitimate interests, provided such interests are not overridden by your fundamental rights and freedoms.


6. DISCLOSURE OF YOUR INFORMATION

We may share your personal data in the following circumstances:

6.1 With Service Providers

We may engage trusted third-party vendors and service providers (such as payment processors, hosting providers, and email service providers) who assist us in operating our Website and Services. These parties are obligated to maintain the confidentiality and security of your data.

6.2 For Legal and Regulatory Purposes

We may disclose your data to governmental or regulatory authorities, or in response to lawful requests, to comply with legal obligations or protect our rights.

6.3 With Business Partners

In the context of service delivery (e.g., Odoo ERP implementations, website development, data recovery, or smart solutions), we may share relevant data with our business partners, subject to confidentiality agreements.

6.4 In the Event of a Business Transfer

If Reviva Ltd undergoes a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. In such cases, we will notify you before the transfer if practicable.


7. INTERNATIONAL DATA TRANSFERS

Your data may be transferred to and maintained on servers located outside Mauritius. When such transfers occur, we ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable laws.


8. DATA RETENTION

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and the purpose of processing.


9. DATA SECURITY

We implement robust technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute protection.


10. YOUR RIGHTS

Under the Mauritius Data Protection Act 2017 and related legislation, you have the following rights regarding your personal data:

10.1 Right of Access

You have the right to request access to the personal data we hold about you.

10.2 Right to Rectification

If any of your personal data is inaccurate or incomplete, you have the right to request correction.

10.3 Right to Erasure

You may request the deletion of your personal data, subject to legal or contractual restrictions.

10.4 Right to Restriction

You may request the restriction of processing your data in certain circumstances.

10.5 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes or based on legitimate interests.

10.6 Right to Data Portability

Where applicable, you have the right to receive your data in a structured, commonly used, and machine-readable format, and to transmit it to another controller.

To exercise any of these rights, please contact us using the contact details provided in Section 15.


11. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies, web beacons, and similar technologies to collect information about your usage of our Website. Cookies help us enhance your experience, analyze website traffic, and deliver personalized content. You can control cookie settings through your browser; however, disabling cookies may affect the functionality of our Website.


12. THIRD-PARTY WEBSITES

Our Website may contain links to external websites that are not operated by us. This Privacy Policy does not apply to the practices of those third-party websites. We encourage you to review the privacy policies of any external sites you visit.


13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.


14. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us at:

  • Company Name: Reviva Ltd (operating as Reviva Solutions)
  • Registered Address: In progress
  • Email: In progress
  • Phone: In progress